As the COVID-19 virus continues to impact businesses, we want to let you know that we are here to serve you to the best of our ability while also keeping safety top of mind.
Our Ohio manufacturing facilities are operating with no delays or service interruptions at this time.
Customer Service Contact Information
Our customer service team is available by phone at 800-621-3667 or e-mail IdealDoor@clopay.com Monday – Friday 8:00 a.m. – 5 p.m. EST.
Emergency Garage Door Repair Parts
For emergency garage door repair parts, please visit Menards.com or your local Menards.
While “our doors are open” to serve you, we are taking extra precautionary measures to protect our employees and our customers.
- Advising all employees to stay home if they feel sick.
- Requiring daily temperature checks and symptom screenings for all company employees prior to entering our manufacturing plants. Associates will be sent home if they have a fever, exhibit symptoms of an illness, or have come in contact with someone who is sick.
- Implementing employee work from home capabilities when feasible.
- Discontinuing business travel.
- Pausing visits from non-essential employees and external suppliers to our manufacturing plants.
- Scheduling additional cleaning procedures and placed more hand-sanitizer stations in our facilities.
- Communicating and educating our teams on the latest recommendations every day.
We have also updated our logistics operating procedures to incorporate safe social distancing and enacted continuity plans to minimize disruption with our customers and suppliers throughout the process.
Garage doors are an essential component in the residential and commercial building industry supply chain. Every day, our customers rely on Ideal Door products to keep their homes and businesses safe and secure. They want to know they can get in and out in an emergency.
We hope these updates provide peace of mind.
Let’s continue to work together and be well.